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Terms and Conditions

Please read these Terms and Conditions carefully before using apps associated with Jannic Educational Solutions, a product of Jannic Pty Ltd, https://jannic.com.au (the “Website”). By accessing the Website or application, you agree to be bound by these Terms and Conditions. These Terms and Conditions are subject to change by Jannic Pty Ltd at any time at our sole discretion. Continued use of the Website after changes constitutes your acceptance of the modified Terms.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have specific meanings defined in the “Definitions” section below. These definitions apply whether they appear in singular or plural form.

Definitions

  • Affiliate: An entity controlling, controlled by, or under common control with a party.
  • Account: A unique account created for you to access certain features of the Website.
  • Company: Jannic Pty Ltd, referred to as “we,” “us,” or “our.”
  • Content: Any material posted, uploaded, or otherwise made available on the Website.
  • Device: Any device capable of accessing the Website, such as a computer, smartphone, or tablet.
  • Feedback: Suggestions or ideas provided by you regarding our services or Website.
  • Services: The virtual personal assistant tools and related educational technology solutions offered on the Website.
  • Uptime: The time during which the Services are operational and accessible.
  • You: The individual, company, or legal entity accessing or using the Website.

Acknowledgment

These Terms and Conditions govern your use of the Website and the agreement between you and Jannic Pty Ltd. By accessing or using the Website, you confirm that you are at least 18 years of age and agree to comply with these Terms. If you disagree with any part of these Terms, you must discontinue use of the Website.

Your access and use of the Website are also subject to our Privacy Policy, which explains how we collect, use, and disclose your personal information.

Access to the Website

You agree to use the Website solely for lawful purposes and refrain from compromising its security, accessibility, or content integrity. Registration details provided by you must be accurate and complete. Jannic Pty Ltd reserves the right to terminate or suspend your access for any violation of these Terms.

Restrictions on Use

The Website and its Services are for personal, non-commercial use only. You may not:

  • Reproduce, distribute, or modify Website Content without prior written consent.
  • Co-brand, frame, or hyperlink the Website without explicit permission.
  • Use the Website to infringe on the rights of others or violate applicable laws.

Service Availability and Uptime

  • Uptime Guarantee:
    • Jannic Pty Ltd commits to 99.5% uptime for the Services, excluding scheduled maintenance and force majeure events.
    • Scheduled maintenance will occur outside peak hours, and users will be notified at least 48 hours in advance.
  • Downtime Credit:
    • If downtime exceeds the uptime guarantee, you may request a service credit proportional to the duration of the outage.
    • Service credits are capped at 10% of the monthly subscription fee and do not apply if downtime is due to circumstances beyond Jannic’s control.
  • Support Availability:
    • Customer support is available Monday to Friday, 9 AM to 5 PM AEST, via email at [email protected].

Data Protection

  • Data Security:
    • All data processed by the Services is encrypted at rest and in transit using industry-standard protocols (e.g., AES-256 and TLS 1.2 or higher).
  • Data Privacy:
    • Jannic Pty Ltd adheres to the Australian Privacy Act and other applicable data protection laws.
    • For details on how your data is collected, used, and stored, refer to our Privacy Policy.
  • Data Breach Notification:
    • In the event of a data breach, Jannic Pty Ltd will notify affected users within 72 hours, providing details of the breach and mitigation steps.
  • Data Ownership:
    • You retain ownership of all data you upload to the Services. Jannic Pty Ltd only processes your data to provide the Services as outlined in these Terms.

Intellectual Property

The Website and its original content, trademarks, and functionality remain the exclusive property of Jannic Pty Ltd. You may not use or reproduce any material from the Website without prior written consent.

User Accounts

When creating an account, you agree to provide accurate information and maintain the confidentiality of your login credentials. Jannic Pty Ltd is not liable for unauthorised access to your account due to your failure to safeguard your credentials.

Feedback and Submissions

By submitting Feedback, you grant Jannic Pty Ltd a royalty-free, perpetual, irrevocable, and transferable license to use such Feedback to improve our Services.

Dispute Resolution

This agreement is governed by the laws of Australia. Any disputes will be resolved through arbitration in accordance with Australian arbitration rules, and you waive your right to participate in a class action.

Limitation of Liability

Jannic Pty Ltd is not liable for indirect, incidental, or consequential damages arising from the use of the Website or Services.

Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Updates will be effective immediately upon posting on the Website. Continued use of the Website indicates your acceptance of the modified Terms.

Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us:
Email: [email protected]
Website: https://jannic.com.au